AirMagnet Support

NETSCOUT's Gold Support is our comprehensive support and maintenance program that offeres expanded coverage for all AirMagnet products. This program is designed to make sure your products are always up to date, and provide you with a premium level of support to minimize business downtime.

Benefits of the Gold Support program include:

  • Free software updates/upgrades (new features and product enhancements) when available.
  • Priority access to our world-class technical assistance center (TAC) via members-only phone numbers.
  • Our multilingual technical support team is stationed around the globe*, ready to answer your complex troubleshooting questions.
  • Hardware support, repair and replacement for AirMagnet products. **
  • Free access to web-based training for certain AirMagnet products.
  • MAC Address Reset. ***

* Support hours are 3 am ET – 8 pm ET M-F. Closed NETSCOUT holidays.
** Must meet terms and conditions as defined in the hardware warranty
*** MAC Address reset annual maximums may apply.